Contact Our Support Team

What to Have Ready Before Chatting

To help the first reply solve your issue quickly, have your account username, the approximate time of the transaction, and the payment channel used – for example, Touch ’n Go e-wallet or a bank transfer in ringgit. If you are asking about a withdrawal or deposit, knowing the exact amount and the reference number (if available) also speeds things up. The agent will not need to ask you for these details later.

What Not to Share Publicly

Never send your password, full debit or credit card number, or any one-time verification code over a public channel like social media or email. Support will never ask for these details via those routes. If you need to provide identifying information, do it only through the secure live chat or contact form. Keep your account safe by treating your login credentials and payment details as private.

Languages and Operating Hours

Support is available in English and Bahasa Malaysia. The team is on hand 24 hours a day, seven days a week, so you can reach out any time regardless of your time zone. Both languages are supported across live chat and the contact form. If you prefer to communicate in Bahasa, simply start the conversation in that language and the agent will reply accordingly.

Which Channels to Use

Live chat is the fastest way to get help with anything account-related – login problems, withdrawals, or deposit queries. The contact form is better when you need a written record of the conversation, such as for disputes or policy questions. For general enquiries that do not require an immediate answer, the contact form works well. Live chat connects you directly to a representative, while the form lets you explain your issue in detail and attach screenshots if needed.

Expected Reply Times per Channel

Live chat usually connects you to a support agent within a few minutes. Most account-related questions are resolved during the same chat session, so you rarely need to wait for a follow-up. The contact form typically receives a reply within a few hours, though it may take longer during busy periods. For anything urgent, live chat is the better choice.

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