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Play Responsibly, Stay in Control

Take a Break or Self-Exclude, Set Your Limits and Recognise a Problem.

Information only. Citinow holds the accounts and the games; the risk is financial and it is real. 18+ only, and help is available.

Take a Break or Self-Exclude

A cooling-off period pauses your account for a few days or weeks. Self-exclusion closes access for a fixed term, such as six months or a year. Once set, self-exclusion cannot be lifted early for any reason. To start either option, write to support and state how long you want. The team will confirm and apply the block. During self-exclusion, you cannot log in, deposit or play. This is a firm step, designed to protect you.

Set Your Limits

You can set daily, weekly or monthly deposit limits in the site’s account settings. Loss limits and session time limits work the same way. A tighter limit takes effect immediately; a looser one only after a cooling-off period of several days. Reality-check reminders pop up to show how long you have been playing and how much you have spent. To request any limit, go to the responsible-gambling section of your account or contact support. These tools are free and private.

Recognise a Problem

Ask yourself honestly: Do you chase losses by playing longer or betting more? Have you borrowed money, sold something, or used money meant for bills? Do you hide how much or how often you play? Do you gamble to escape stress, boredom or anger? Do you need larger bets to feel the same thrill? Have you missed work, stayed up all night, or skipped time with family because of gambling? One “yes” is worth a closer look.

Know the Money Facts

Gambling is entertainment that costs money, not a way to earn it. The odds always favour the operator over any long run. No system, streak or staking plan changes that mathematical fact. Play only with money you can afford to lose, and treat any win as a bonus, not income. When the fun stops, stop. The platform is designed for enjoyment, not for making a living.

Get Help Now

Speak to a doctor or a licensed counsellor who understands gambling. Free, confidential support is available worldwide from organisations such as Gamblers Anonymous, GamCare and Gambling Therapy. Search for them by name online. Telling one person you trust is the hardest step and the most important one. You do not need a diagnosis to reach out. These services listen without judgement and can help you decide what to do next.

Protect Minors

This site is for adults aged 18 and over only. If you share a computer or device, keep your account password and payment details private. Log out after every session. Filtering software can block gambling sites on a shared device. Search for terms like “parental control software” or “gambling site blocker” to find a free tool. This simple step helps keep younger users safe.

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