Privacy Policy for Citinow

What We Collect and When

When you use the contact form on this site, you voluntarily submit your name, email address, and message. This information is collected only at the moment you send it. Our web server also automatically records your IP address, browser type, and the pages you view. This happens every time you visit the site, regardless of whether you submit a form.

How Long Records Are Kept

Contact form records are kept only as long as needed to resolve your enquiry. Once the matter is closed, they are deleted within a reasonable period. Server logs are retained for a short time to allow analysis of recent traffic. When they are no longer required for security or performance purposes, they are deleted automatically.

Why We Hold Each Type of Data

Contact form submissions are held to respond to your enquiries, provide support, and address any issues you raise. Without this data, we cannot reply to you. Server logs (IP address, browser, pages viewed) are used to analyse traffic, improve site performance, and detect technical problems. This helps us maintain a stable experience for all visitors.

How to Request a Copy or Deletion of Your Data

To request a copy of the personal data we hold about you, or to ask for it to be deleted, use the contact form on the site. Your request will be processed in line with Malaysia’s personal data protection law. We will confirm receipt and take the necessary steps without undue delay. There is no charge for these requests, and we will not ask for information beyond what is needed to verify your identity.

Cookies and What Happens if You Turn Them Off

The site uses cookies to remember your preferences and session. These are small text files stored on your device. We do not use them for advertising or tracking across other sites. If you disable cookies in your browser, some features—such as saving your language choice (English or Bahasa) or remembering your login—may not work. You will still be able to browse the site, but the experience may be less convenient.

Who Data Is Shared With

We share data only with analytics and hosting providers who act strictly on our instructions. These providers help us understand site usage and keep the platform running securely. Your personal data is never sold to third parties. We do not share it for marketing or any purpose outside the operation of this site.

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